Refund policy

Refund policy

All SALES ARE FINAL

HOW LONG DOES SHIPPING TAKE?

If it is premade we strive to ship all orders within 1-2 business days with a processing time of 1-2 business days. Shipping times depend on your location and the shipping method you choose at checkout. Standard shipping usually takes 3-5 business days, while expedited shipping can take 1-2 business days. 

All products have the shipping times in the product descriptions.

 

CAN I CHANGE MY ORDER ONCE IT’S PLACED?

We wish we could accommodate changes but we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including product choice, product color, quantity, address, etc.


I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.

I INPUT THE WRONG ADDRESS

Unfortunately, our software does not allow us to adjust customer's information. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. We cannot provide refunds/exchanges/store credit for orders that are delivered to an incorrect address. Please ensure all your information is accurate before submitting your order, including your full address.

MY ORDER WAS STOLEN / MY TRACKING SAYS DELIVERED BUT I DID NOT RECEIVE IT

Unfortunately, we cannot provide refunds/exchanges/store credit for "stolen" orders. If tracking details state that the package was delivered, then it is not our responsibility to replace/refund the order. Please provide a secure location/address to ensure a smooth delivery process!

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA.) DO I HAVE TO PAY CUSTOMS AND TAXES?


 Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Lavish Legacy.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from carrier to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

 

 

BY PURCHASING FROM BIRU YARD YOU AGREE TO ASSUME RESPONSIBILITY OF ITEM ONCE THE ITEM HAS BEEN DISPATCHED AND A TRACKING NUMBER HAS BEEN PROVIDED AND ITEM IS SHIPPED THROUGH OUR CHANNELS (USPS ). WE DO NOT REPLACE OR REFUND LOST OR STOLEN PACKAGES. IF THERE IS A DELAY OR ANY EXCEPTION TO DELIVERY ( LOST OR STOLEN ) YOU WILL BE RESPONSIBLE FOR FILING A CLAIM WITH SHIPPING AGENT

(USPS)